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Refund policy

Shipping Policy

Shipping costs are determined by the destination and weight of the delivery. These charges are made visible to you when you proceed to the Checkout and before you finalize the order transaction.

Orders placed for delivery within the US are ordinarily sent out within 7 working days and are expected to arrive at their destination within 14 working days of dispatch.

Please note: there may be shipping delays during peak sale times.


Return Policy

We stand behind the quality of our products and want to make sure our customers are completely satisfied.

Your satisfaction with our products is completely guaranteed for a full 30 days from the date of purchase. If you are not completely satisfied, simply write a brief explanation of your negative experience with the product to and write "Refund Request" in the subject line. We will then be happy to issue a refund.

To be eligible for a refund, your purchase must be made directly from Naturemyst on Amazon or from our website If you have purchased products from another website or a retail location, please contact them directly for order related issues.